iq888 Privacy Policy

1 Who We Are

iq888 is an online gaming platform operated at iq888.vu, serving players in the Philippines. For the purposes of this Privacy Policy, iq888 is the data controller — meaning we determine how and why your personal data is processed in connection with your use of the platform.

This Privacy Policy applies to all personal data collected through your use of the iq888 website, mobile browser experience, and Android application. It forms part of our Terms and Conditions, which you agree to upon registering an account.

2 Data We Collect

We collect different categories of personal data depending on how you interact with the platform. The main categories are set out below.

We do not collect sensitive categories of personal data — such as health information, racial or ethnic origin, or political opinions — except where required by law or where you voluntarily provide such information in the context of a responsible gaming request.

3 How We Use Your Data

Your personal data is used only for the purposes for which it was collected, or where we have a legitimate reason that is compatible with those purposes. Specifically, we use your data to:

• Create and manage your iq888 account, including verifying your identity through KYC and enabling you to log in securely.
• Process deposits and withdrawals in Philippine Peso through your registered payment channels.
• Operate the gaming platform, including tracking game sessions, calculating results, and resolving disputes.
• Detect and prevent fraud, multi-accounting, money laundering, and other prohibited conduct under our Terms and Conditions.
• Send you account-related communications such as transaction confirmations, security alerts, and OTP codes.
• Comply with applicable legal and regulatory obligations, including record-keeping and anti-money laundering requirements.
• Monitor responsible gaming indicators and, where appropriate, reach out to players showing signs of problematic gaming activity.
• Improve platform performance, troubleshoot technical issues, and conduct internal analytics to make iq888 better for all players.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, without giving you an opportunity to request human review.

4 Legal Basis for Processing

Every time we process your personal data, we do so on one of the following legal bases:

• Contract performance — processing required to provide the service you signed up for, including account management and transaction processing.
• Legal obligation — processing required to comply with applicable laws, including identity verification and financial record-keeping.
• Legitimate interests — processing that is necessary for our legitimate business interests, such as fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your rights.
• Consent — where we rely on your consent, for example for optional marketing communications, you have the right to withdraw that consent at any time by contacting support.

5 Data Sharing

iq888 does not sell your personal data to third parties. We share your data only where necessary and with the following categories of recipients:

• Payment processors — to facilitate deposits and withdrawals in PHP through Philippine banking and e-wallet channels. Payment processors receive only the data needed to complete the transaction.
• Identity verification providers — to support the KYC process, including document verification and age confirmation.
• Technology and infrastructure providers — cloud hosting, security monitoring, and analytics services that support the operation of the platform. These providers process data only under our instruction and are bound by data processing agreements.
• Legal and regulatory authorities — where required by law, court order, or other legal process, we may disclose personal data to the appropriate authority.

Where third-party providers process data on our behalf, they are contractually required to handle it securely and only for the purposes we specify.

6 Data Security

iq888 takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• All platform sessions are protected by SSL (Secure Sockets Layer) encryption, which secures data transmitted between your device and our servers.
• Account access is protected by password authentication and OTP (one-time password) verification, providing an additional layer of security for your login.
• Internal access to personal data is restricted to staff who need it to perform their role, and all staff with access are subject to confidentiality obligations.
• We conduct regular security assessments of our platform infrastructure to identify and address potential vulnerabilities.

In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected players and relevant authorities in accordance with applicable law.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by applicable legal and regulatory obligations. The general principles we follow are:

• Account and identity data is retained for the duration of your account and for a minimum period thereafter as required by law.
• Transaction records are retained for the period required under applicable financial record-keeping regulations.
• Support communications are retained for a reasonable period to allow us to resolve any follow-up queries or disputes.
• Technical and usage data collected automatically may be retained in aggregated or anonymised form for longer periods for analytics purposes, where it no longer identifies you personally.

When data is no longer required, we securely delete or anonymise it in line with our internal data retention procedures.

8 Your Rights

As an iq888 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update basic account details directly within your account settings.
• Right to deletion — you can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object — where we process your data on the basis of legitimate interests, you can object to that processing if you believe it impacts your rights.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to ensure we are disclosing or amending the right person's data.

9 Cookies and Tracking

iq888 uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies — required for the platform to function, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics cookies — used to understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and does not identify you personally.
• Preference cookies — used to remember your settings and choices on the platform, such as language or display preferences.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform. We do not use third-party advertising cookies or share cookie data with advertising networks.

10 Minors

iq888 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required step in the KYC process before real money play is permitted on the platform.

If we become aware that personal data has been collected from a person under 21, that account will be closed and the relevant data will be deleted or handled in accordance with applicable legal requirements. If you believe a minor has registered on the platform, please notify us immediately using the contact details in Section 12.

11 Changes to This Policy

iq888 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material, we will make reasonable efforts to notify active account holders through the platform or by email. Continued use of the platform after an update is posted constitutes your acknowledgment of the revised policy. We recommend checking this page periodically to stay informed.

12 Contact and Data Queries

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact our support team. We are available 24 hours a day, seven days a week.

For related platform policies, please also review our Terms and Conditions and our Responsible Gaming guidelines.